Last Updated: September 5, 2026
Welcome to ISKCON Vrindavan Guest Houses. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use our website:
www.iskconvrindavanguesthouses.com
By using our website, submitting an enquiry, or making a room booking through our website, you acknowledge that you have read and understood this Privacy Policy.
We respect your privacy and are committed to protecting the personal information you provide to us.
1. About This Privacy Policy
This Privacy Policy applies to information collected through our website, including information provided when you:
- Browse our website
- Enquire about rooms or accommodation
- Check room availability
- Make a room booking
- Submit a contact form
- Contact us by phone, email, WhatsApp, or other communication channels
- Request information about our guest houses or accommodation
- Provide feedback or communicate with our customer-support team
This Privacy Policy should be read together with our Terms & Conditions, Cancellation Policy, Refund Policy, and other applicable website policies.
2. Information We Collect
Depending on how you use our website and booking services, we may collect the following information.
Personal Information
When you make an enquiry or booking, we may collect:
- Full name
- Mobile number
- Email address
- Number of guests
- Check-in date
- Check-out date
- Room preferences
- Booking details
- Special requests or requirements
- Communication history relating to your booking
Payment Information
If online payment is available on our website, payments may be processed through a third-party payment gateway.
We generally do not store complete debit-card, credit-card, UPI PIN, CVV, or banking passwords on our servers.
Payment information may be processed directly by the applicable payment service provider according to its own privacy and security policies.
Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Date and time of your visit
- Pages viewed
- Referring website
- General website usage information
This information may be used to maintain website security, improve website performance, understand visitor behaviour, and troubleshoot technical issues.
3. How We Use Your Information
We may use the information collected from you for legitimate business and service-related purposes, including:
- Processing room reservations
- Confirming your booking
- Communicating booking details
- Responding to enquiries
- Providing customer support
- Sending booking-related notifications
- Processing or facilitating payments
- Managing cancellations and refunds
- Improving our accommodation and website services
- Preventing fraud, misuse, or unauthorized activity
- Maintaining website security
- Complying with applicable legal and regulatory requirements
- Maintaining business and booking records
We will use personal information only for purposes that are relevant to the services we provide and as permitted by applicable law.
4. Booking Information
When you make a room reservation through our website, we need certain information to process and manage your booking.
This may include your name, contact details, travel dates, number of guests, room requirements, and other information necessary to provide the accommodation service.
We may use your contact information to send important booking-related communications, such as:
- Booking confirmation
- Check-in information
- Changes to your reservation
- Cancellation information
- Payment-related notifications
- Important accommodation instructions
These communications are necessary for managing your reservation.
5. Cookies
Our website may use cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit a website.
We may use cookies to:
- Keep the website functioning properly
- Remember certain preferences
- Understand website traffic
- Improve website performance
- Provide a better user experience
- Detect security issues
- Analyse website usage
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Third-Party Service Providers
We may use trusted third-party service providers to help operate our website and booking services.
These providers may include services for:
- Website hosting
- Payment processing
- Booking management
- Website analytics
- Email communication
- SMS or messaging
- Customer support
- Website security
Such service providers may process information on our behalf as necessary to provide their services.
We expect third-party service providers handling personal information to use appropriate security measures and process information in accordance with applicable laws and their contractual obligations.
7. Payment Security
Where online payments are offered, payments may be processed through a secure third-party payment gateway.
We do not request or ask customers to share sensitive payment credentials such as:
- UPI PIN
- ATM PIN
- Internet banking password
- CVV through email or messaging
- One-time passwords (OTP)
You should never share your OTP, UPI PIN, card PIN, password, or other confidential banking credentials with anyone claiming to represent our website.
8. Sharing of Personal Information
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share necessary information with trusted parties when required to provide our services, including:
- Payment service providers
- Booking or reservation service providers
- Website and hosting providers
- Communication service providers
- Technology and security providers
- Professional advisers where reasonably necessary
- Government authorities or law-enforcement agencies where required by applicable law
We may also disclose information where necessary to protect our legal rights, prevent fraud, investigate misuse, or comply with a lawful request.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted over the internet.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing and managing bookings
- Providing customer support
- Maintaining business records
- Handling disputes
- Meeting accounting, tax, legal, and regulatory requirements
- Preventing fraud or misuse
When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.
11. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request updating of certain personal information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a complaint regarding the processing of your personal information
Where applicable, requests to withdraw consent will not affect processing that was lawfully carried out before the withdrawal.
Applicable Indian data-protection requirements contemplate clear notice about the personal data collected, the purposes of processing, and mechanisms for exercising applicable rights or withdrawing consent.
To make a privacy-related request, please contact us using the contact details provided below.
12. Children’s Privacy
Our website is intended for general use and accommodation bookings.
We do not knowingly request unnecessary personal information directly from children.
Where information relating to a child is required for a legitimate booking or accommodation purpose, it should be provided by a parent or lawful guardian where required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
13. Links to Other Websites
Our website may contain links to third-party websites, including payment providers, maps, social-media platforms, travel services, or other websites.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. WhatsApp, Phone and Other Communications
If you contact us through WhatsApp, telephone, email, SMS, or another communication channel, we may retain relevant communication details to respond to your enquiry, manage your booking, provide customer support, or maintain necessary business records.
Third-party communication platforms may have their own privacy policies and terms of service.
15. Marketing Communications
Where permitted by applicable law, we may send information about our services, accommodation, special offers, or updates.
You may request to stop receiving promotional communications from us.
Booking-related and service-related communications may still be sent where necessary to manage an existing reservation or provide requested services.
16. Data Breaches and Security Incidents
If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident and make any notifications required by applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Technology
- Legal or regulatory requirements
- Data-processing practices
The updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
18. Contact Us
If you have questions about this Privacy Policy, want to request access or correction of your personal information, or have a privacy-related complaint, please contact us.
Website: www.iskconvrindavanguesthouses.com
Business Name: ISKCON Vrindavan Guest Houses
Address: [Enter complete business/guest-house address]
Phone: [Enter official phone number]
Email: [Enter official privacy/contact email]
Privacy Contact / Grievance Officer: [Enter name or designated contact, if applicable]
We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.
19. Governing Law
This Privacy Policy shall be interpreted in accordance with the laws applicable in India.
Any disputes relating to the website, accommodation services, or processing of personal information shall be subject to the applicable jurisdiction and laws of India, subject to applicable consumer-protection and other mandatory legal rights.
20. Important Disclaimer
ISKCON Vrindavan Guest Houses should accurately describe its relationship with the International Society for Krishna Consciousness (ISKCON).
Unless the business is officially owned, operated, authorized, or affiliated with ISKCON, the website should not represent itself as an official ISKCON organization or official ISKCON accommodation facility.
The website should use accurate business information, ownership details, contact information, and accommodation information so that guests are not misled.
Your Consent
By using this website and voluntarily providing your personal information for an enquiry, reservation, or other requested service, you acknowledge that you have read and understood this Privacy Policy and that your information may be processed for the purposes described above, subject to applicable law.