Last Updated: September 5, 2026
This Cancellation & Refund Policy explains the rules applicable to cancellations, booking modifications, no-shows, and refunds for accommodation booked through www.iskconvrindavanguesthouses.com.
By making a reservation through our website, you acknowledge that you have read and accepted the cancellation and refund conditions applicable to your booking.
1. Cancellation Policy
Guests may request cancellation of a confirmed reservation by contacting us through the official contact details provided on our website or through the booking method used to make the reservation.
Cancellation eligibility and refund amounts depend on the cancellation conditions applicable to the specific booking.
The cancellation policy applicable to your reservation will generally be displayed or communicated before the booking is completed.
2. Standard Cancellation & Refund
Unless a different cancellation condition is specifically mentioned during the booking process, the following standard policy may apply:
| Cancellation Time | Refund |
|---|---|
| 7 or more days before check-in | 100% refund of the eligible booking amount |
| 3–6 days before check-in | 50% refund of the eligible booking amount |
| Less than 3 days before check-in | No refund |
| No-show | No refund |
Note: The above is a standard policy template. The actual cancellation conditions shown at the time of booking shall take precedence where a different rate or cancellation policy has been clearly specified.
3. Non-Refundable Bookings
Certain bookings may be offered at discounted or special rates that are non-refundable.
For a non-refundable reservation:
- The booking amount may not be refundable after confirmation.
- Cancellation may not qualify for a refund.
- Changes to dates may be subject to availability and additional charges.
- The applicable non-refundable condition will be communicated during the booking process.
Guests should carefully review the rate and cancellation conditions before making payment.
4. Cancellation by the Guest
To cancel a reservation, guests should provide:
- Booking reference number
- Guest name
- Registered mobile number or email address
- Check-in date
- Relevant cancellation details
A cancellation request will be considered received when it is successfully communicated through an authorized channel.
Where applicable, the date and time on which the cancellation request is received may be used to determine the applicable cancellation charge.
5. Cancellation by Us
In exceptional circumstances, we may need to cancel or modify a reservation due to reasons such as:
- Operational issues
- Property maintenance
- Safety concerns
- Government restrictions
- Unforeseen circumstances
- Events beyond our reasonable control
Where we cancel a confirmed reservation and the guest is entitled to a refund, we will make reasonable efforts to provide the applicable refund.
Where possible, we may also assist the guest with alternative accommodation or alternative arrangements.
6. No-Show Policy
If a guest does not arrive on the scheduled check-in date and has not cancelled the reservation in accordance with the applicable cancellation policy, the booking may be treated as a no-show.
Unless otherwise stated in the booking conditions, no refund will be provided for a no-show.
Failure to contact the property may result in the reservation being treated as cancelled without refund.
7. Early Departure
If a guest checks out before the originally booked departure date, the unused portion of the reservation is not automatically refundable.
Any refund for an early departure will depend on the applicable booking conditions and our cancellation policy.
Guests who need to shorten their stay should contact us as early as possible.
8. Change of Booking Dates
Requests to change the check-in or check-out date are subject to:
- Room availability
- Applicable room rates
- Booking conditions
- Seasonal pricing
- Any applicable additional charges
A change of dates may result in a different room rate.
Changing the dates of a reservation does not automatically remove or override the cancellation conditions applicable to the original booking.
9. Refund Processing
Where a refund is approved, we will initiate the refund through the applicable payment method or payment gateway, subject to the procedures of the payment service provider.
Refund processing time may vary depending on:
- Payment method
- Bank or financial institution
- Payment gateway
- Transaction-processing time
- Weekends and public holidays
We are not responsible for delays caused by banks, payment gateways, card networks, or other third-party financial institutions.
10. Payment Gateway Charges
Where applicable, payment gateway, transaction, convenience, or processing charges may not be refundable.
Any such charges will be handled according to the applicable booking and payment terms and will be communicated where required.
11. Partial Refunds
If a guest is entitled to a partial refund, the refund will be calculated according to the cancellation terms applicable to the reservation.
Taxes, service charges, transaction charges, or other fees may be treated separately where applicable.
12. Duplicate Payments
If you believe that you have accidentally made a duplicate payment for the same reservation, please contact us as soon as possible.
We will review the transaction and, where a duplicate payment is confirmed, process the applicable refund after verification.
13. Failed or Unsuccessful Payments
If a payment fails but the amount has been debited from your bank account, please contact us and provide the relevant transaction details.
We may need to verify the transaction with the payment gateway or financial institution before processing or confirming the booking.
A payment being debited from a customer’s account does not necessarily mean that a room reservation has been confirmed.
14. Festival, Holiday & Peak-Season Bookings
During periods of high demand, including major festivals, holidays, weekends, special events, and peak pilgrimage seasons, different cancellation conditions may apply.
Special cancellation or refund conditions may be displayed at the time of booking.
Guests are advised to carefully review these conditions before completing payment.
15. Force Majeure
A cancellation or disruption caused by circumstances beyond reasonable control may be handled separately.
Such circumstances may include:
- Natural disasters
- Severe weather
- Government restrictions
- Civil unrest
- Transportation disruptions
- Fire, flood, or other major incidents
- Public-health emergencies
- Infrastructure failures
- Other unforeseen events beyond reasonable control
Where reasonably possible, we will communicate with affected guests and consider appropriate alternatives or refunds in accordance with applicable law and the circumstances of the case.
16. Booking Through Third-Party Platforms
If a reservation is made through a third-party booking platform, the cancellation and refund rules of that platform and the specific booking rate may apply.
Guests should contact the platform directly where the platform is responsible for managing the reservation or payment.
Our website’s cancellation policy may not apply to reservations made entirely through an independent third-party platform where different terms were accepted during that booking.
17. Refund Eligibility
A refund is subject to:
- The cancellation policy applicable to the reservation
- The booking rate selected
- The time of cancellation
- Successful verification of the booking and payment
- Applicable taxes and charges
- Applicable law
Refunds will not be issued where the booking terms clearly state that the reservation is non-refundable, except where required by applicable law.
18. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us using the official contact details below.
Please include your:
Booking Reference:
Guest Name:
Registered Mobile Number:
Email Address:
Check-in Date:
Reason for Cancellation (optional):
Our team may contact you if additional information is required to verify the request.
19. Fraudulent or Unauthorized Transactions
If you believe that a transaction was made without your authorization, contact us and your bank or payment provider immediately.
We may request transaction information necessary to investigate the issue.
For your security, never send us your UPI PIN, ATM PIN, card PIN, password, or OTP.
20. Policy Changes
We may update this Cancellation & Refund Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
The cancellation conditions applicable to a confirmed reservation will generally be based on the terms communicated at the time of booking, subject to applicable law.
21. Contact Us
For cancellation, refund, or booking-related questions, please contact:
Business Name: ISKCON Vrindavan Guest Houses
Website: www.iskconvrindavanguesthouses.com
22. Acceptance
By making a reservation through www.iskconvrindavanguesthouses.com, you confirm that you have reviewed and accepted the cancellation and refund conditions applicable to your booking.
We recommend keeping your booking confirmation and payment receipt until your stay has been completed or any applicable refund has been received.
Thank you for choosing ISKCON Vrindavan Guest Houses.